MODELU REWARDS
FREQUENTLY ASKED QUESTIONS
How does the Loyalty Program Work?
How does the Loyalty Program Work?
Every time you shop with Modelu, you’ll earn points that can be turned into rewards. Simply create an account, and you’ll start collecting points on eligible purchases and other actions straight away.
Who can earn points?
Who can earn points?
Anyone customer with a Modelu account can join the program. Place an order, and you’ll start collecting loyalty points to put towards your next modelling project. Please note that this excludes customers with Trade Accounts.
How do I earn points?
How do I earn points?
There are lots of ways to collect points with Modelu:
- Create an Account - start collecting right away.
- Shop with us - earn points on every eligible purchase
- Celebrate your Birthday - enjoy bonus points on your special day
- Leave a review – share your feedback and earn points
- Refer a Friend – invite others to Modelu and earn when they make their first purchase
Your points are added automatically to your account after each activity.
How many points do I earn?
How many points do I earn?
You earn 1 point for every £1 spent.
For example, an order of £25 will earn you 25 points.
How do I redeem my points?
How do I redeem my points?
When your balance reaches 125 points, you’ve earned yourself a £5 discount towards your next project. Simply log in, check your points balance and apply at checkout.
Do returns affect my points?
Do returns affect my points?
Yes. If you return an item, the points you earned from that purchase will be deducted from your account once the refund is processed.
Do my points expire?
Do my points expire?
No — your points don’t expire, so you can save them up and use them whenever you’re ready.
Can I earn points using my Gift Card?
Can I earn points using my Gift Card?
No. Loyalty rewards and gift cards can’t be applied to the same order. You can still earn points when you pay with a gift card, but you’ll need to use your reward on a separate purchase.
Can I combine points with discounts and sales?
Can I combine points with discounts and sales?
Yes! You can use your loyalty rewards alongside other discounts, promotions, or sale items. It’s just another way to make your modelling budget go further.