FREQUENTLY ASKED QUESTIONS
CUSTOM PRINTS
What is the process for creating a custom print?
What is the process for creating a custom print?
Head to the How It Works section of our website for a full details of how we create custom prints.
How do I book a custom print?
How do I book a custom print?
You’ll need to visit us for a 3D scan at our studio in Chipping Sodbury. Visit the Book Now section of our website to submit an enquiry, including as much detail as possible about the pose you'd like to achieve.
What is the turnaround time for custom prints?
What is the turnaround time for custom prints?
We aim to print and dispatch your scan within 4 weeks. During busy periods, such as exhibitions, this may take a little longer - if so, we’ll keep you updated.
Can I add a custom print to my existing order?
Can I add a custom print to my existing order?
Yes, just state the order number you would like your new order to be added to and will ship the items together.
CUSTOM SCANNING
How long does it take to be scanned?
How long does it take to be scanned?
The scan itself takes less than 3 seconds to capture your pose. The full session usually takes around 10 minutes, including time to decide on your pose and fill in your shipping and order details.
Are there any health risks associated with being scanned?
Are there any health risks associated with being scanned?
There are no health risks. However, if you have any concerns, please feel free to get in touch beforehand.
Do I need to let you know about any health conditions before being scanned?
Do I need to let you know about any health conditions before being scanned?
You don’t need to tell us about most health conditions. However, if you have a pacemaker fitted, please let us know in advance. It won’t prevent you from being scanned, but we may need to make small adjustments to your position in the scanner.
Is there any guidance on what I should wear?
Is there any guidance on what I should wear?
We recommend avoiding see-through, reflective, or shiny fabrics (including polished shoes) as these can affect scan quality. Otherwise, wear whatever makes you feel comfortable and reflects the pose you’d like to achieve.
Can my pet be scanned?
Can my pet be scanned?
Yes, our scanner captures poses instantly, which makes pet scanning possible. For best results, pets need to be calm, well-behaved, and able to stay still during the scan. Visit our Modelu Studio site for more information on pet scanning.
Can my child be scanned?
Can my child be scanned?
Yes, as long as they’re able to stay still for at least 3 seconds while we take the scan.
Do you offer group bookings?
Do you offer group bookings?
Yes we do. If you'd like to arrange a group scan, just get in touch at info@modelu3d.co.uk and we’ll help coordinate the session.
PRINTING
Do your figures come painted?
Do your figures come painted?
Our figures are not painted as standard. However, you can choose to have them printed in full colour, or we can arrange for them to be professionally painted.
For more information and pricing, please get in touch at info@modelu3d.co.uk.
Do I need to prime the figures before painting?
Do I need to prime the figures before painting?
No, our resin figures are ready to paint straight away. You can apply paint directly to the surface.
What paints do you recommend?
What paints do you recommend?
We recommend acrylic paints, such as Vallejo. However, many of our customers have also used oils and other types of paint with good results.
OUR EQUIPMENT
What equipment do you use to capture your scans?
What equipment do you use to capture your scans?
We use a custom-built photogrammetry rig with 105 cameras, designed to capture your pose almost instantly from every angle.
What software do you use to edit the scans before printing?
What software do you use to edit the scans before printing?
If any editing is needed, we use specialist 3D sculpting software to refine or enhance the scan. We then manually add supports using slicing software before sending the file to print.
SHIPPING
How long do orders take to ship?
How long do orders take to ship?
Figures from our catalogue range are usually dispatched within 10 working days. During busy periods, such as the Christmas season, it may take a little longer.
Colour printed figures have a longer lead time and can take up to 8 weeks to be delivered.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide using tracked Royal Mail delivery, and their delivery partners.
VISITING INFO
Where can I visit you?
Where can I visit you?
You can visit us at our studio and workshop in Chipping Sodbury, just outside Bristol. Our address is:
Modelu
Office & Workshop
40 Hounds Road
Chipping Sodbury
BS37 6EE
We’re in the L-shaped building - you’ll spot our sign at the entrance.
If you have any trouble finding us, feel free to give us a call on 01454 607258.
Where can I park?
Where can I park?
When you arrive, enter through the main gates and park on the gravel area next to our studio.
EVENTS
Where can I find information about events and exhibitions that you will be showcasing at?
Where can I find information about events and exhibitions that you will be showcasing at?
We regularly take part in shows and exhibitions around the UK. Visit our Events Calendar to see upcoming dates and find links to each event for full details.
What can I expect from your events and exhibitions?
What can I expect from your events and exhibitions?
You’ll usually find a selection of our most popular products on display, and at some events we also demonstrate our 3D scanning process. It’s a great chance to see the miniatures up close and chat with the team.
STOCKISTS
Do you have a list of stockists where I can purchase your products?
Do you have a list of stockists where I can purchase your products?
Yes. We have a network of stockists across the UK and internationally who stock a range of our most popular figures. Use our Stockists Locator to find your nearest one.