Terms and Conditions

Modelu Services

Order Suitability

You can place orders for Print Commissions and Design Commissions by contacting Modelu via email, via the contact page, or by phone call.  During the quotation phase there may be technical or other reasons why we cannot continue your order, even after acceptance.  Reasons may include infeasibility of the model for DLP printing, such as oversize for the build volume or features which cannot be adequately supported without adversely affecting your model.  In all situations we advise accordingly and where possible before your order is accepted.

Prices and Payment

Prices are estimated during the quotation phase and can be subject to change.  Payment must be paid in full prior to printing via BACS, Cheque, Card Payment over the phone or Paypal.

Web Shop Sales

Prices

All prices are listed as E&OE and our best efforts are made to avoid errors in pricing.  All prices are subject to change without prior notice, however changes will not affect orders in progress during the time of change.

Print on Demand

Stock listed as ‘Print on Demand’ can be ordered with a 10 day lead time.  These items are printed upon order and are not held in stock.   Any unforeseen delays (see Lead Times below) will be communicated via email.

General

Lead Times

All lead times are estimates and are not in any way a guarantee of order completion.  We work on best endeavours for urgent orders, but unpredictable factors such as machine failure, power cuts and acts of God may affect your order completion date.  In such an eventuality the customer will be contacted via email and a prominent message displayed on the website homepage.  Planned absence such as holidays which may affect lead times will be communicated via the website and Facebook page.

Shipping

Shipping is by Royal Mail and goods are dispatched within 3 days of receipt of order for stocked goods and 3 days of print completion for Service prints or Print on Demand.  All packages are dispatched in protective packets or boxes and orders over £25 will be sent 1st Class Signed For, orders over £50 will be sent Special Delivery.

Cancellation and Returns

Service and Print on Demand prints cannot be cancelled once they go into production.  Webshop orders for stocked products can be cancelled within 14 days, in such a case please inform Modelu via email or phone call and return the items within a further 14 days.  Return postage is only paid in the event of a faulty or incorrect item.  Refunds are given in full including postage for items that have not been opened or damaged in any way.

Intellectual Property Rights

All submitted 3D designs for Print Commissions remain your own intellectual property, unless you explicitly grant Modelu the right to distribute and share information or images of your design.   This does not include distribution of the 3D design source file(s).    We are happy to sign non-disclosure or confidentiality agreements where necessary.

3D Scanning Model Consent & Release

Your personally commissioned 3D body scan meshes, prints or images thereof are not merchandised, distributed, shared or displayed without your explicit permission via a signed Model Release Form.   Persons under the age of 18 must be accompanied by a parent or guardian who must also sign the Model Release Form.

Privacy Policy

This privacy policy sets out how Modelu uses and protects any information that you give Modelu when you use this website.

Personal Information

Your personal information such as email addresses, telephone numbers and addresses is held on secure servers protected physically and electronically.  Your personal information is not provided to any third parties.

This information is used solely for: sending you products purchased through the website, sending you email notifications that you have specifically requested, and to send you an email newsletter (if opted for).

All our website financial transactions are handled through our payment services provider, SagePay.   Financial information such as credit/debit card details are never held in any form.  All financial transactions entered through the website are protected by secure encryption technology.

Mailing List

When you place an order you can opt-in to have your email added to our mailing list.  This is not enabled by default.  If you register and change your mind, you can be removed from the mailing list by emailing us at info@modelu3d.co.uk 

Changes

Modelu reserve the right to makes changes to the website, services, pricing, lead times and these Terms and Conditions at any time.   Any changes do not affect orders that are in progress during the time of changes.

Contact

If you have any questions regarding these Terms and Conditions, please contact us via email info@modelu3d.co.uk  We will do our best to resolve any issues in a timely manner and welcome feedback on our services and products.